Common Questions
Q: Should I get tested for STDs?
A: If the answers to any of these questions is yes, testing could be right for you:
- Are you starting a new relationship?
- Are you concerned about an unsafe encounter?
- Has it been a while since you've been tested?
- Do you think you might be exhibiting symptoms?
Our doctors, nurses and care advisors are here to help advise you on when testing makes sense. Call us toll-free at 888-215-9543 for a confidential consultation.
Q: I had unprotected sex last week. Should I come in for screening?
A: Different diseases become detectable by diagnostic testing at different times.
If you've had a recent exposure and want to ensure you get tested at the right time, then please call us. We are here to listen. Our care advisors can give you a personalized test plan based on your situation. Call us at 888-215-9543.
Q: I think I have an STD. Should I just get tested for that?
A: Not necessarily. STDs often have similar symptoms. For example, many people are co-infected which chlamydia and gonorrhea and it can be hard to tell the difference based on symptoms alone. In addition, both chlamydia and gonorrhea infections can make you more vulnerable to other diseases.
In general, if you're concerned about one STD, it's a good idea to get tested for a full range of common STDs. Call us at 888-215-9543 to learn more about what test(s) make sense for you.
Q: What happens if I test positive for an STD?
A: This is what makes us different from other online testing services.
If you're positive for chlamydia, gonorrhea, or herpes, our doctors will discuss your personal situation, any symptoms you may have, and will send a prescription to your local pharmacy, if medically appropriate. If you're positive for HIV, syphillis, or hepatitis B or C, we'll refer you to a specialist who can provide your ongoing care.
If you have questions about positive results, we're listening at 888-215-9543.Q: I'm ready to get tested. What can I expect and how does this work?
A: You can expect professionalism, quality, and accuracy. Now that you're ready:
- Call one of our care advisors to schedule a lab visit in your area.
- Visit the lab to provide the necessary blood and/or urine samples.
- We'll notify you of your results in approximately 3 business days.
We are dedicated to making sure your testing experience is as easy and
stress-free as possible. Before you test, during your lab visit, and after
you get your test results, our doctors, nurses, and care advisors are here
to answer any questions you may have.
Call us at
888-215-9543
to get started.